By making a payment for any event, program, service, or product (“the Purchase”), you accept and agree to the following terms:

1. Refund Eligibility

• Refunds are available only if the request is submitted before the event or program start date.

• Once the event or program has started (or access has been granted), no refunds will be issued under any circumstances.

2. Requesting a Refund

• All refund requests must be made in writing (email is acceptable).

• Your request must include:

  • Full name

  • Date of purchase

  • Event/program purchased

• Approved refunds will be processed within 14–30 business days, depending on where ROAD TO PRO has placed the funds and subject to internal processing through ROAD TO PRO

3. Non-Attendance

• If a registered participant does not attend the event/program without prior cancellation, a non-attendance fee will be retained by the Agency.

• Recommended retention: 30% of the total purchase amount.

• The remaining balance (if eligible under Section 1) may be refunded, subject to processing timelines.

4. After the Event/Program Begins

• No refunds, credits, or transfers will be given once the event or program has started.

• This applies to all situations, including non-attendance, scheduling conflicts, or inability to participate.

5. Cancellations or Postponements by Us

• If ROAD TO PRO cancels the event/program before it begins, a full refund or transfer option will be provided.

• If postponed, you may request a refund before the new start date, or transfer your registration to a different event or program.

6. Non-Transferability of Refunds

• Refunds apply only to the original purchaser and cannot be transferred to another person.

• Transfers to a different event or program are allowed only within ROAD TO PRO offerings.

7. Agreement

• By making a payment, you confirm that you understand and accept this Refund Policy in full.​​​​​​